Return & Exchange Policy

Return & Exchange Policy for GreenWayPlastic
At GreenWayPlastic, we take pride in the quality and precision of our products. Because we specialize in custom orders, we have a strict No Return policy. However, we understand that mistakes can happen, and we are committed to ensuring your satisfaction with our products. Please carefully review our policy below regarding exchanges and replacements.

No Returns

Due to the custom nature of all our products, we do not accept returns once an order has been processed or shipped. This includes, but is not limited to, custom-printed bags, stretch films, and other personalized items. Customization makes each order unique, and once an order is produced and shipped, it cannot be resold or restocked.

Exchanges and Replacements

We offer exchanges or replacements for any products that are defective or damaged. To ensure a smooth process, please review the following guidelines:
  1. Customization Errors:
    1. Minor Errors (5% or Less): If there is a small customization error (e.g., color mismatch, slight variation in design), we do not accept returns. Instead, we will issue a replacement shipment at no extra cost to you. For example, if the logo is printed slightly off-center or there is a minor color discrepancy, we will correct the issue and ship the replacement.
    2. Major Errors (Exceeding 5%): If the customization error exceeds 5% of the order (e.g., significant design or logo mistakes), we will send you a replacement shipment immediately. This is to ensure you receive exactly what you ordered.
  2. Damaged or Defective Items:
    1. If any items are damaged during shipping or have significant defects, please contact us within 5 business days of receiving the order. We may request photos of the damaged or defective items in order to process your exchange or replacement.
    2. Claims must be filed within 5 business days from the date of delivery. After this period, we are unable to guarantee compensation for damages or defects.

Exchange Procedure

If you need to exchange an item, please follow these steps:
  1. Contact Us: Reach out to our Customer Service team at [Customer Service Email/Phone] with the order number, a description of the issue, and clear photos of the affected items.
  2. Review: We will review your case and determine whether the error falls within our policy (minor or major error).
  3. Approval: If the exchange is approved, we will send you a replacement shipment at no additional cost.
  4. Return of Incorrect Items: In some cases, we may request that you return the incorrect items, at which point we will provide instructions on how to do so. Items must be returned in original condition.

How to Handle Order Mistakes

If you notice an error in your order (incorrect customization, wrong size, etc.), please contact us immediately. If the mistake is due to an error on our part, we will correct it by sending you the correct item free of charge.
  • Incorrect Customization Due to Customer Error: If the error is on your part (e.g., providing an incorrect logo or design), we are unable to offer an exchange or return. You will be responsible for placing a new order for the correct items.

Order Cancellations

Once an order is processed, we cannot accept cancellations. Please double-check your order and the customizations before confirming your purchase. If you realize an error shortly after placing the order, please contact us immediately, and we will try our best to accommodate any changes before production begins.

Refunds

We do not offer refunds, as all of our products are made to order, and the production process begins immediately upon order confirmation. If a customer does not receive the correct or undamaged products as per our policy, we will either replace the product or issue credit for the affected items.

Restocking Fee

In the case of an order cancellation before processing, or when a customer changes their mind after the item is manufactured and shipped, a restocking fee of 20% will apply. This fee will cover the costs associated with handling, restocking, and administrative work.

Lost or Missing Shipments

If your order is lost in transit, we will file a claim with the carrier and, once the claim is processed, we will either resend the order or issue a credit for the lost items. However, we are not responsible for any delays caused by weather, shipping carriers, or incorrect addresses provided by the customer.

Customer Responsibility

  • Customers are responsible for providing accurate shipping information. If a package is undeliverable due to an incorrect address, the customer will be responsible for the shipping charges, and the item will be treated as a return subject to a 20% restocking fee.
  • If items are returned to us due to incorrect addresses, refused shipments, or unclaimed packages, the customer will be charged for the return shipping and restocking fees.
  • If a package is rejected at delivery for any reason other than a defect or error by GreenWayPlastic, you will still be responsible for payment.

Final Note

We value your business and aim to provide high-quality products that meet your specifications. While we are unable to offer returns for customized products, we are committed to working with you to resolve any issues that arise. Our team is available to assist you with any questions or concerns you may have.
Thank you for choosing GreenWayPlastic.